Privacy Policy

Last Updated: May 5, 2025

1. Introduction

BetterLevel ("we," "our," or "us") provides mediation and conflict resolution services through our website, mobile applications, and services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using our Platform, you accept and agree to both our Terms and Conditions and this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Our Commitment to Privacy

We understand that mediation involves sensitive discussions and personal information. Confidentiality is a cornerstone of effective mediation. We have designed our Platform with privacy in mind, implementing robust security measures to protect your information.

We adhere to the following principles:

• Transparency: We are clear about what information we collect and how we use it.
• Purpose Limitation: We only collect information that is necessary for providing our services.
• Confidentiality: We protect the confidentiality of all mediation communications.
• Security: We implement appropriate technical and organizational measures to protect your information.
• Data Minimization: We limit the collection of personal data to what is directly relevant to the mediation process.

3. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Platform, and information from third-party sources as described below:

Information You Provide:

• Account information (name, email address, phone number)
• Demographic information (age, gender, location)
• Payment information (processed through secure third-party payment processors)
• Communications with mediators through our Platform
• Documents and information related to your dispute
• Information you provide when filling out forms or surveys

Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, clicks)
• Location information (with your permission)
• Cookies and similar technologies (see our Cookies section)

Information from Third Parties:

• Information from authentication services if you log in through a third-party service
• Public information relevant to your dispute (with your consent)

4. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our mediation services
• To match you with appropriate mediators based on your dispute type
• To process payments and maintain financial records
• To communicate with you about your account and our services
• To analyze usage patterns and improve the Platform
• To protect the security and integrity of the Platform
• To comply with legal obligations

We utilize AI technology to assist our mediators by handling administrative tasks, providing sentiment analysis, and offering strategic insights. This technology is designed to make our mediators more effective and enhance the human aspect of mediation, not replace it.

5. Information Sharing and Disclosure

We take your privacy seriously and do not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:

• With Mediators: Information you share through our Platform is accessible to your assigned mediator to facilitate the dispute resolution process.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Platform, such as hosting providers, payment processors, and analytics services. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• With Your Consent: We may share your information with third parties when you have consented to the disclosure.

Important: We do not share your mediation communications or dispute details with advertisers, marketers, or other third parties for advertising or promotional purposes.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for all communications between you and your mediator
• 256-bit SSL/TLS encryption for data transmission
• Regular security assessments and penetration testing
• Access controls and authentication requirements for our staff
• Secure data storage with regular backups

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods depend on the type of information:

• Account information: For as long as your account is active, plus a reasonable period thereafter
• Communication records: For up to 3 years after the conclusion of mediation
• Payment information: As required by applicable financial and tax regulations
• Usage data: Up to 2 years for analysis purposes

You can request deletion of your data at any time (see Your Rights section). When your data is deleted, it is anonymized or securely destroyed in accordance with our data retention policies.

8. Your Rights

Depending on your location, you may have various rights regarding your personal information:

• Access: You can request copies of your personal information that we hold.
• Correction: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Deletion: You can request that we erase your personal information under certain conditions.
• Restriction: You can request that we restrict the processing of your personal information under certain conditions.
• Data Portability: You can request that we transfer the data we have collected to another organization or directly to you under certain conditions.
• Objection: You can object to our processing of your personal information under certain conditions.

To exercise any of these rights, please contact us at privacy@betterlevel.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

9. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your rights
• The right to limit the use of sensitive personal information
• The right to correct inaccurate personal information

To exercise these rights, you can contact us at privacy@betterlevel.com or call our toll-free number at (888) 890-1123.

We do not sell your personal information as defined by the CCPA/CPRA.

10. Canadian Privacy Rights

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws:

• The right to access your personal information
• The right to correct your personal information
• The right to withdraw consent for certain processing activities
• The right to be informed about our policies and practices

For residents of Quebec, additional rights are available under Law 25, including enhanced consent requirements and data portability rights.

To exercise these rights, please contact us at privacy@betterlevel.com.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function properly
• Analytical/Performance Cookies: Allow us to recognize and count users and analyze how they use our Platform
• Functionality Cookies: Remember choices you make to improve your experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

12. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@betterlevel.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

For parenting plan mediation services involving children, we collect only the minimum information necessary about children and only with the consent of both parents or legal guardians.

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will notify you through our Platform when you log in to your account or via email if you have provided one.

14. Contact Us